Refund Policy

If you are unsatisfied with your psychic reading for any reason. Secret Seer will give you a credit for your reading for the full time of your reading up to 15 minutes. Your credit will allow you to get an additional reading for free. If you do not want a credit for a free future reading, you can request a full refund. Your request for a full refund must be made within 24 hours of your reading with Secret Seer. You can fill out the Reach Us form and complete the message section telling us why you want the refund and what it was that was unsatisfactory about your experience. Based on an evaluation of your stated message, we will determine to give you a credit for a free future reading or a full money refund. All money refunds will be credited to your credit card company or through PayPal. If you receive a full money refund, you will no longer be welcome on our service. Secret Seer reserves the right to prevent you from using the service in the future and to cancel your account.

Appointment cancellation Policy

Any appointment made can be cancelled by responding to your emailed appointment confirmation. Simply reply to the email and note that you would like to cancel or reschedule your appointment.  All appointment cancellations done online must be done prior to 4 hours before the scheduled appointment.  All appointment cancellations within 24 hours of the scheduled appointment or any missed appointment are subject to a fee of up to 100% of the fee charged for that appointment.

Repeatedly missing appointments may impact your ability to create future appointments with our advisors. Secret Seer reserves the right to suspend your ability to use the appointment feature in the event of repeated missed appointment.